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Creating Magic

The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinar

ISBN10 : 9780385528283 , ISBN13 : 0385528280

Page Number : 224

The Customer Rules

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business

ISBN10 : 0770435610 , ISBN13 : 9780770435615

Page Number : 208

If Disney Ran Your Hospital

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he

ISBN10 : 9780974386010 , ISBN13 : 0974386014

Page Number : 216

The Experience

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the prin

ISBN10 : 1119028779 , ISBN13 : 9781119028772

Page Number : 304

Time Management Magic

Executive time management secrets from a life at Disney. During Lee Cockerell’s career at Disney as the Senior Operating Executive of Walt Disney World Resorts, he led a team of 40,000 Cast Members

ISBN10 : 0990769437 , ISBN13 : 9780990769439

Page Number : 144

Disney Magic

Walt Disney created cartoons, animated features and feature films, and his most successful venture was the creation of Disneyland. This book, by a Disney outsider, is an independent examination of Dis

ISBN10 : 9780972847605 , ISBN13 : 097284760X

Page Number : 103